Privacy Policy

Our Privacy Policy

For more than 21 years, Audio Solutions has developed relationships with our customers based on respect and integrity. We're aware of the trust and confidence you demonstrate when you visit (the “Website”) and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company’s history.

If you have any questions or concerns about our Privacy Notice, please call us at: 1-317-255-4434 or email us at

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. We reserve the right, in our sole discretion, to modify and amend this Privacy Policy in any manner at any time by posting a change notice on our Website.

This Privacy Notice was most recently updated on 4/16/2023. If you visit our Website your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of Indiana, disallowance of class action suits and acceptance of arbitration.

By visiting the Website, you confirm that you have read and understand this Privacy Notice including how and why we use your information.

Our Website contains links to third party sites, such as our vendors. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our Website’s Terms and Conditions. We are not responsible for the content or privacy policies of third parties.

Personal Information Collected By Audio Solutions

Audio Solutions uses information that we collect from our visitors to personalize and improve your visit at During the past twelve months, we have gathered the following types of information:

Information you give us: Audio Solutions collects any information which you enter on our Website. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Website, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.

Automatic Information collected by us: Whenever you visit our Website we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Website and other sites on the World Wide Web, including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Website without providing this information. You are welcomed at our Website if you use this software but we will not be able to offer you our personalized services.

Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. We may also share some personally identifiable information such as your name, address, email and/or telephone number with third parties such as, but not limited to, Apruved and Neustar, that attempt to prevent fraudulent or security risks from placing an order. These third parties will use this information solely for that purpose and will not be allowed to use this information to market or sell to you or to share any personally identifiable information with third parties.

Order Status Updates: Signing up for Order Status updates means that Audio Solutions will use your email for updates when the status of your order changes. These updates will include, but are not limited to, shipping confirmations and delivery alerts.

Information Shared When You Finance: At certain times we may offer financing options with or without third party participation. Whether you contact us online, on the phone, or in person, if you use a financing option the information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.

Action Tags: Audio Solutions web pages may contain action tags set by third party firms such as Howl, and Connexity for the purpose of collecting anonymous information about the usage of our site by customers. These companies may also use this anonymous information to serve ads that may be of interest to you when you visit other sites across the internet. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our Website. They do not use personally identifiable information, such as names or addresses. Should you wish to opt out of providing this anonymous information you may do so by visiting the Network Advertising Initiative's consumer opt out page located at and the Digital Advertising Alliance's opt out page located at

Chat Technology: Our site uses both an automated customer service and a live customer service chat feature to respond to customer inquiries. These chat features collect personal information, including but not limited to email address and the content of chat communications. Conversations with both our automated and live chat features are recorded.

Sharing of Information with third-parties

Affiliated Businesses and Audio Solutions Corporation: We may share any information that you supply to us with


Credit card companies, other payors and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. We will also send the same information (name, billing address and amount of your purchase) for other payment types which we may offer such as PayPal. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Freight companies, Federal Express and the United States Postal Service to deliver your purchase. We may also share any email address you have provided to us with these shippers if they need to contact you.

Third Party Transaction-Level Data: If you visit our site from a third-party site such as Rakuten, Catera, RebatesMe, TopCashback, or Mr.Rebates, Inc. the third-party site may be able to access your individual transaction information. In order to track and credit your transaction the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Website. Any transactions made at our Website while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information which may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third-party site to see how they may use this information. The presence of a third party navigation bar atop our site is an indication that the third party site may be able to see your activity on our site. In addition to the above, if you link to our Website from by clicking on “Learn more at Crutchfield,” and later purchase an item from us, we will provide the details of your transaction with us to Alpine (which may include name, address, email address, and items purchased).


Session replay tool: Our Website also makes use of session replay analytics tools provided by Tea Leaf and Fullstory to help us reconstruct the user experience on the site. These tools collect data on our behalf. We use them to troubleshoot issues with and improve user experience on our site. The tools provide insight into what works and what doesn’t work for users of the site, and it allows us to, for example, identify and repair technical errors such as broken links that impair the site’s functionality. We may also use the tools to authenticate users, enable site features, prevent fraud, and implement security measures. The tools use cookies and similar technologies to collect and analyze information related to user behavior on our site, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data. The tools also collect name, email address, phone number, and physical address.

Law Enforcement and Protection of Users

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Audio Solutions does not sell your personal information to third parties.

Right to Equal Service: We will not discriminate against you for exercising your rights as a consumer under any applicable laws. Unless permitted by law, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. We may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any legally-permitted financial incentive we offer will reasonably relate to your Personal Information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.


Our Website protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Children's Online Policy

This Website is not intended for people under the age of eighteen (18) years. If you are under the age of eighteen (18) years, you may use this Website and purchase products and services through the use of this Website only with the involvement and under the supervision of a parent or legal guardian. We do not knowingly collect Personal Information from people under the age of eighteen (18) years. If you are under the age of eighteen (18) years, do not use or provide any information on this Website. If we learn we have collected or received Personal Information from a person under the age of eighteen (18) years without verification of parental consent, we will delete that information.